My Work Experience

The Customer Support Specialist III position at GoDaddy is a crucial role within the company, resolving internal issues, communicating with cross-functional teams to assist with customer escalations or technical issues and answering department specific questions for other departments. Answering emails from customers focusing on helping businesses create and maintain their websites and marketing strategies focusing on delivering visually appealing, functional, and user-friendly designs. This role plays a pivotal part in GoDaddy's mission to empower individuals and businesses to establish and grow their online presence effectively. 

I previously held the role of Customer Support Specialist II from April 2024 to November 2024 and prior to that I was a Website Specialist I from March 2021 - April 2024. 

Unique Experience:

My experience as part of a pilot program that transitioned into a permanent team is particularly valuable. It demonstrates my adaptability and willingness to innovate. This experience involved testing new approaches, tools, or methodologies in website creation and maintenance, and my feedback and contributions played a pivotal role in shaping the team's direction and growth.

Achievements:

• I have held a consistent standard of high quality of customer service which has been proven by multiple months of high NPS (Net Promoter Survey) scores. 
• Worked to implement a website and marketing strategy for their business they love and are proud of.
• I received the Q3 Rockstar award in 2023 for best overall numbers in the department. 
• Developed training materials for new employees and facilitated training sessions. 

The Customer Service Agent position at Discover Financial Services is a vital role within the organization, centered around providing exceptional customer support to cardholders and clients of Discover's financial products and services. As a Customer Service Agent, my responsibilities encompassed a wide range of tasks aimed at ensuring a positive and smooth experience for customers. This includes addressing a variety of concerns, such as account inquiries, billing questions, and assistance with financial transactions. 

Achievements:

• Maintained customer records by updating account information in database.
• Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
• Managed difficult customer situations with professionalism and empathy.
• Determined charges for services requested, collected deposits and payments, or arranged for billing.
• Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

The Lab Tech position at Glendale Community College was a critical role within the institution's technical support team, focused on providing assistance and supervision in the computer labs. As a Lab Tech, my responsibilities extend to both hardware and software support, contributing to the smooth functioning of computer resources for students and faculty. 

Achievements:

• Conferred with users to identify their needs, trace problems and educate them on the correct use and maintenance of their devices.
• Troubleshot equipment to maintain functionality.
• Troubleshot hardware failures and provided detailed reports to responsible teams.
• Supervised installation or operation of electronic equipment or systems.

 I volunteered with 5th grade students to assist in learning and understanding of materials. 

Achievements:

• Provided one-on-one tutoring to students who needed additional help with coursework.
• Assisted lead teacher in developing class schedule and activities.
• Adapted activities or lessons for diverse learners according to individual needs.
• Set up technology equipment and assisted with technical issues in classroom.
• Helped to build 'Viking Ships' with the students that could stay afloat, travel a distance of 10ft using wind, and was within the building constraints of 12in x 12in x 12in.
• Worked with the teacher to test multiple ships and when failure occurred during test, assisted children in understanding what went wrong and how they could fix it. 

The Cashier position at Fry's Food and Drug was a vital role in ensuring a smooth and efficient checkout process for customers. Cashiers are often the front-line representatives of the store, providing excellent customer service and handling transactions accurately and troubleshooting any technical issues with checkout machines.

Achievements:

• Handled cash transactions, providing excellent customer service, and troubleshooting any technical issues with checkout machines.
• Quickly scanned items and bagged while holding a conversation.
• Created quick small connections as well as longer lasting ones with long time customers.
• Made it an easy experience for adult consumers while also creating a fun inviting environment for kids.